Support

Contact

The fastest way to reach us is email. We read everything, and we especially want to hear about crashes and anything that looks broken.

To help us fix things quickly, please include your device model, your Android version, and what you were doing when the problem happened. A screenshot helps enormously.

Frequently asked

Does the game need an internet connection?

No. Ship Survivor plays entirely offline. Airplane mode changes nothing.

Are there ads or in-app purchases?

No ads, no in-app purchases, no subscriptions, and no account to create.

Do I lose my progress if I uninstall?

Yes. Progress is stored only on your device, so uninstalling the game (or clearing its storage in Android settings) permanently removes your unlocks, mastery and record times. We have no copy and cannot restore it.

How do I unlock more ships and sectors?

By playing. Ships and sectors unlock as you complete runs and hit milestones — there is nothing to buy. The Hangar Progression screen shows exactly how far along each unlock is.

How do weapon fusions work?

When two base weapons that pair with each other are both at maximum level, a fusion option appears the next time you level up. Fusing consumes both weapons and gives you one much stronger evolved weapon. The in-game Help / Recipes screen lists every pairing.

The controls are not responding properly.

Drag anywhere on the screen to fly — the ship follows your finger, and firing is automatic. If touch input feels off, try closing other apps running in the background and relaunching the game.

How do I reset my progress?

Use Settings → Apps → Ship Survivor → Storage → Clear data in Android, or uninstall and reinstall the game. This cannot be undone.

Reporting a problem

If the game crashes, please tell us:

• what you were doing at the time (which ship, sector, and roughly how far into the run);
• whether it happens every time or only sometimes;
• your device model and Android version.

Privacy

The game collects no personal data. See the Privacy Policy for the full detail.